Xeno IT
Small Business IT Support for 1–10 Legends in Melbourne
Running a small business in Melbourne is hard enough — IT shouldn't be the thing that keeps you up at night.
If you're a sole trader, family‑run shop or tiny team, you deserve the same reliable tech as the big guys, without getting rinsed on price.
I'm here to be your fair dinkum "IT person" — the one you call when the Wi‑Fi drops, email cracks the sads or that dodgy invoice looks sus.
No jargon, no drama, just honest help from one Aussie small business to another.
A Small Melbourne IT Outfit Backing Other Small Melbourne Outfits
Xeno IT isn't a big faceless helpdesk. It's a boutique Melbourne operation that actually knows what it's like to watch every dollar and still want things done properly. We look after the businesses most big providers ignore: sole traders, family‑owned crews and teams of up to 10.
Everyone gets a fair go: we'll tell you straight what you need, what you don't, and what can wait until cash flow's a bit kinder. No lock‑ins, no mystery line items — just fair dinkum support that respects your time and your budget.
Straightforward IT, In Plain Aussie English
You don't need another "digital transformation partner". You just want stuff to work. We explain your options in plain English, give you our honest recommendation — as if it were our own business — and then get on with fixing it.
If something's urgent, we jump on it. If it can wait, we book it in so it doesn't hijack your day. You get a direct mobile and email, not ticket number #48291 sitting in some queue interstate.
You Won't Be Stuck Waiting Days for a Call Back
When something breaks, you don't have time to log a ticket and hope someone in another time zone picks it up. You get a direct mobile and email — when you need help, you talk to the same person who knows your setup.
If it's urgent, we jump on it straight away. If it can wait, we'll schedule it so it doesn't interrupt your day. No call centres, no hold music, no "your call is important to us" — just a real person who actually cares.
We're Not Your ISP (Thank Goodness)
We can't fix the NBN in your street or make Telstra stop putting you on hold for half an hour, but we can make the best of whatever you're stuck with. We'll set up your modem and router properly, tame that flaky Wi‑Fi, and make sure your gear isn't the reason everything feels slower than a Monday morning.
When NBN says "it's all working on our end", we help you work out what's actually going on — and talk to them in their language so you don't have to. We also partner with Microsoft so you get proper tech without the enterprise price tag.
Services
What We Do for the Little Guys (and Gals)
We're built for tiny teams: sole traders, family businesses, tradies, consultants, cafes and small offices — anyone in Melbourne with 1–10 people and no in‑house IT nerd. Think of us as your part‑time tech mate who actually answers the phone.
Day‑to‑Day IT Support
New laptop to set up? Printer having a tantrum? Wi‑Fi slower than your barista before the first coffee? We sort the everyday headaches so you can get on with earning a crust.
Fair Dinkum Cybersecurity
Scam emails, dodgy links, mystery pop‑ups — they're everywhere. We put in sensible protections so your business stays safe without turning your team's life into password hell.
Projects Without the Corporate Circus
Moving office, shifting to Microsoft 365, or finally ditching that ancient server? We plan it, explain it in plain language, and get it done with minimal downtime and zero song and dance.
Keeping Track of Your Gear
Laptops, routers, backups — we keep tabs on what you've got, what's due for replacement and what can keep soldiering on a bit longer. No surprise "everything needs replacing" chats.
Web & Online Presence
Need a simple website that doesn't look like it's from the dial‑up era? We help you get online, stay online and be found by the locals you actually want to serve.
Making Sure You're Not Overpaying
We review your licenses, hosting and subscriptions to make sure you're not paying champagne prices for boxed‑wine service. If something's not pulling its weight, we'll say so.
Get in touch
Book a Free, No‑Pressure Chat
If your current IT setup is a bit of a dog's breakfast — or you just want a sensible second opinion — book a quick chat. We'll talk through how you work, what's bugging you, and whether we're the right fit. If we're not, we'll tell you. Fair go.